Some people new to the internet have a hard time understanding why an off-site backup DNS server is necessary. After all, if you have two machines each running DNS you’re set, right?
Actually, there are plenty of reasons why you need to have an off-site DNS server. These include:
Power Outages: If you have an extended backup, it can affect all servers at a specific site. Circuit Outages: If your circuit to your ISP goes down, your servers are no longer reachable from the internet, thus as far as the internet is concerned they are not there. ISP/Internet Routing Problems: If your ISP or major points on the internet have problems connecting to each other, chances are that a portion of the internet cannot see your DNS servers. Again, that means that those servers which can’t see you think you don’t exist. The related question goes something like: “Well, so what if our name servers our down for a while? Everything will just work when they come up, right?” Well, yes and no. When your name servers aren’t available, two main problems occur:
Mail Bounces. Most mail servers will actually return mail if they can’t resolve the DNS name of the system they are going to. If they can resolve the DNS name, then they will usually hold onto the mail until you come back up. If your server is down but the DNS still resolves then the mail will get delayed, whereas if the DNS records are unavailable the mail will have a permanent failure. Web users get messages saying you don’t exist, instead of getting messages indicating your server is “down or not responding”.
Even worse is when DNS records are unavailable the NXDOMAIN will be cached. This time varies depending on server configuration, but is usually 4 hours.
Our DNS Service allows you to back up your primary DNS service and prevent against outages. The industry standard is to ensure that you have at least 2 name servers in different geographical locations. With our Secondary DNS Service, we can copy your primary DNS zone and place them on our name servers located diversely across the United States.
DNS redundancy is important and ensures access to your business website during DNS failures or maintenance. To compliment this service and included in the price of each domain, we run a full report on your DNS settings to make sure all aspects of your DNS, Mail, web server, SPF Settings and zone records are correctly configured. If we find any issues, we will report it to you immediately and can even help you resolve the problems quickly and efficiently.
You do not have to be an existing RAQport.com customer to take advantage of this powerful service. Please contact our Sales department to discuss your requirements today.
Our DNS services are available in both master, and slave modes.