Support Services:
You can expect the same quality support for the Sun LX50 server that you receive on all your Sun equipment. Support services for the Sun LX50 server have been structured to allow you to purchase support for either your Sun branded hardware, software or both. You also have a choice in contacting Sun either by phone or electronically. These services include:

• SunSpectrum Software-Only Support
• Three-year standard parts exchange warranty
• Onsite spares programs
• SunSpectrum Hardware-Only Support
• Solaris Patch Manager (Capability for x86 available Fall, 2002)
• Solaris Application Guarantee
• Online Support Center provides 24x7 access to resources, tools and answers that help you better manage your systems and resources. The Online Support Center empowers the user by offering anywhere, anytime access to Web-based support solutions for Sun hardware and software products. Whether you need information, patches, self-monitoring tools, or the most convenient way to log a service request, the Online Support Center offers comprehensive self-support solutions for Sun products.

Training Services:
Sun plans to release a series of instructor-led Linux courses targeted to system and network administrators in late 2002. As one of the top providers of worldwide IT training, Sun provides learning solutions for system and network administrators in both the Solaris Operating Environment and Linux environment. With more than 400,000 students trained either through the Web or at over 400 Sun and authorized training centers in over 60 countries worldwide, Sun provides learning solutions that support the business demands of today and the innovations of tomorrow.

Through Sun's training offerings for Linux, students can learn how to design Linux configurations, explain Linux files and processes, control permissions, discuss security issues, create partitions, create network file systems for sharing between Linux systems, and perform network mail and printing tasks.

Linux Web-based Training for your Sun LX50 Server includes the following courses:
• Understanding Linux Basics
• Customizing Linux
• Understanding Networks
• Configuring with Linux Networks

* Sun Linux instructor-led training (available Fall, 2002)

Consulting Services:
Sun can provide advanced architecture services, implementation and integration services for the Sun LX50 Server as well as for companies looking to increase the Linux footprint in their data centers.

Given the common lineage, substantial overlap in tools and services between Linux and Solaris OE, including the adherence to open systems standards, and the ease of application portability between the two environments, there is a strong business case for deploying a Linux/Solaris OE computing infrastructure. Sun can help customers implement a Linux/Solaris OE infrastructure by designing the computing architecture, providing integration services, security services, availability programs, and managed services.